How does my Facebook Page get the “Very responsive to messages” badge?

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The Very responsive to messages badge shows people which Pages respond quickly and consistently to private messages. To get the badge, your Page must have achieved both of the following over the last 7 days:

  • A response rate of 90%
  • A response time of 15 minutes

When your Page has the badge, anyone can see it. When your Page doesn’t have the badge, only people who help manage your Page can see responsiveness info on your Page.

Learn how response rate and response time are defined for your Page.

Ask us how we can help you improve the response rate of your page automatically.